If a garment does not fit or meet expectations, customers may request a return within 14 days of receiving the order. Returned items must be unworn, unwashed, and in original condition with all tags attached.

We do not offer store credit. For approved returns, refunds are issued to the original payment method once the item has been received and inspected. Refund processing time can vary depending on the financial institution and currency conversion.

Customers are responsible for return shipping costs and any customs charges associated with the return, unless the product was faulty or damaged upon arrival. We recommend using tracked shipping for returns.

For pre-order items, exchanges may be limited due to small-batch production. If an exchange is not possible, a refund will be issued.

Our garments are handmade with attention to detail and durability. If a manufacturing defect appears within 2 years of purchase, please contact us with photographs and a description of the issue. We will assess the case and offer repair, replacement, or refund depending on the circumstances.

This warranty covers defects in craftsmanship and materials. It does not apply to issues caused by normal wear, washing errors, accidental damage, or alterations.

Pre-order pieces enter production after the pre-order window closes. Estimated delivery dates for each batch are listed on the product page and on the pre-order calendar. These estimates reflect the time needed for production, quality control, and international shipping. Customers will be notified in the case of unforeseen delays.

International orders may be subject to customs processing which can extend delivery times. Customs clearance speed depends on the regulations of the destination country and is outside our control.

Our goal is to keep customers informed throughout the process and to deliver garments that justify the wait by their craftsmanship and quality.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We respect customer privacy and handle personal data responsibly. When placing an order or interacting with our website, we collect only the information necessary to process and fulfill requests. This includes name, contact details, delivery address, and payment information.

Personal data is stored securely and is not sold or shared with third parties except for trusted partners such as payment providers and logistics services that help us complete orders. Information is retained only for as long as necessary to provide service or to comply with legal and accounting obligations.

Customers have the right to request access to their personal data, to correct inaccuracies, or to request deletion where legally permissible. For questions or privacy-related requests, contact us via our contact form.